Terms and conditions of sale

Terms ans conditions of sales

Article 1: Company identification

Site host: WordPress
Adress : Al Abraj Street, Marasi dr, Business bay, Dubaï, United Arab Emirates

Article 2: Fields of Application

These terms and conditions of sale apply, without restriction or reservation, to all sales made remotely via the Company’s website accessible by the domain name www.caranostra.com and national variations of this domain name (hereafter, the “Site”)
Sales made on the Site and governed by these terms and conditions are exclusively reserved for ordering by major individual customers.

Article 3: Acceptance of conditions

The Customer necessarily accepts these terms and conditions of sale by placing an order on the Site.

The Company reserves the right to modify or update these terms and conditions of sale at any time, by posting the relevant changes online. The conditions for ordering an item by the customer are those in effect on the day of the order.

Article 4: Ordering items

4.1 Creating a Customer Account
Customers should not create a customer account on the Site. He will just have to add his or her items to the panier cart, and will have to fill out a simple form for the delivery of his goods.

4.2 Ordering Process
The Customer must follow the various steps specified on the Site. He must first fill his basket with the desired items, identify himself, specify the delivery and billing address. The Customer is reminded, before the order is placed, of the essential characteristics of the items that are the subject of the order and their price. The Customer therefore has the opportunity, before definitively validating his order, to verify the details of his order and his total price, and to correct, if necessary, any errors. Once the Customer validates his order, it becomes final and can no longer be cancelled or changed.

4.3 Acceptance of the order
Once the order has been definitively validated by the Company, the Customer will receive an e-mail to accept its order summarizing all the information relating to it. Only then will the sales contract be concluded. The company may refuse an order if the payment centers indicated by the Customer refuse their agreement on the transaction. The Company also reserves the right to refuse orders for any other reason, such as insufficient inventory, orders for overly large items, existing disputes with the Customer, or non-payment of a previous customer order.

4.4 Customer Responsibility
The information transmitted by the customer during the handing over of his order engages the customer. If the Customer makes an error regarding information he provides, he will be responsible for any consequences that will result, especially in the event of the loss of ordered items.

Article 5: Articles Information

5.1 Item Description
Each of the items offered for sale on the Site is the subject of a product presentation. Although photographs and other reproductions represent the articles on the Site, within the limits of the technique and in accordance with market standards, they cannot constitute a perfect representation of the articles. As a result, only a substantial difference between these and the articles – such as shape, size or colour – can be liable for the Company.

5.2 Item availability
Item offers are only valid if they are offered on the Site and within the limit of stocks available on the day the Customer places his order. If an item is not available after the order has been placed, the customer will be notified by email. This letter will inform the Customer, if necessary, of the date of availability of the item. The unavailability of one or more items does not affect the rest of the order. If the item is permanently unavailable or the Customer does not wish to wait for the item’s availability date, the price for this item will be refunded within 30 days of the date of payment by the Customer.

Article 6: Price of items

Prices of items posted on the Site are listed in Euros and are all taxes included (TTC), excluding possible delivery costs. Delivery costs are indicated to the Customer as the items and delivery methods are chosen. The total amount is shown to the Customer at the end of the ordering process before the final confirmation of their order. The Company may change prices at any time, but the price charged to the Customer is the price charged to the customer at the time of the order, subject to the availability of the items on that date. The Customer will receive, on delivery, for each of the items purchased, written confirmation of the price paid and the delivery costs charged.

Article 7: Payment Terms

7.1 Payment Methods

The payment of the Customer’s purchases can be made:

– By paypal payment service

Article 8: Property Reserve

The Company reserves ownership of the items until the full payment of their price by the Principal Customer and in interest. The payment is made at the actual receipt of the price. In the event of a full or partial payment of the price, the Company may, without prior notice, claim the item or items that may have been delivered by the Company to the Customer or the recipient of the items. Risks related to the product will be transferred to the Customer as soon as it is delivered.

Article 9: Delivery

9.1 Delivery location
Items are delivered worldwide to the delivery address indicated by the Customer at the time of order. The Company reserves the right to refuse to deliver items in hotels, to post boxes, or to any other temporary or invalid address.

9.2 Delivery times

Orders placed and validated before 5:00 p.m. Monday to Friday (excluding public holidays) are shipped the next day or the next day at the latest.

Delivery times can be as long as 1 month for products.  For the items inside the tab “fast Shipping”, the delivery times is around 2 weeks.

Our most regular Carriers are DHL, EMS, Fedex.

Article 10: Right of withdrawal

It does not apply here (it would apply for a tailor-made garment, but, there, it is not clothing made according to the person’s measurements but clothing available in limited quantities)

Article 11: Compliance – Responsibility

– Legal guarantee against hidden defects: the Company will deliver to the customer a property free of hidden defects that would render him unsuitable for the use to which it is intended, or which diminish this use so much, that the buyer would not have acquired it, or would have given only a lower price, if he had known them.

The Liability of the Company is excluded for damages that would not be the direct consequence of a fault of the Company and in particular in case of force majeure, as defined by the French courts, in case of fault of the Client or because of an unpredictable and insurmountable fact of a third party to the contract. The Company’s obligations and guarantees will be suspended for the duration of any force majeure event, as defined by the case law.

Article 12: Customer Relationship Service

For any questions related to navigation on the Site, ordering, customer account, information about offers and items on the Site, tracking orders, requests for returns and refunds of items, the Customer can contact the customer service at the contact details indicated on the page of the Site provided for this purpose.

Article 13: Intellectual Property Rights

The Company holds the full copyright to the site’s content. Its trademarks, logos, domain names, downloadable documents, photographic and audiovisual representations and all related distinctive signs are considered works of the mind on which the Company holds all intellectual and commercial property rights.

Article 14: Protecting personal data

Personal information, such as name, first name, email address, telephone number, delivery address, billing address and credit card number, provided by the Customer are essential for processing and routing orders, setting invoices and warranty contracts. The lack of disclosure of such information results in the cancellation of the order. By registering on the Site, the Client undertakes to provide the Company with sincere and genuine information about him.

The Company undertakes not to disclose, transfer or transfer customer information to third parties for their own treatment, without the Client’s express consent. Nevertheless, the Company may have to pass on the Customer’s personal information to a fraud prevention agency in order to carry out security banking checks.
Personal data may be passed on to third parties, without the Client’s prior consent, if the communication is legally binding or necessary (for example, at the request of the police, the judiciary or other relevant bodies).

In accordance with the Computer Science and Freedoms Act of 6 January 1978, the collection and processing of personal data was reported to the National Commission for Information Technology and Freedoms (CNIL) under registration number 1103457.

Customers will be able to change their personal information at any time by going to the Site, the “access my account” section and identifying themselves with their email address and password.

The Customer agrees, through his purchase, to receive promotional e-mails from the Company. He may also receive such letters from the Company’s partners, if he has accepted it. Customers may request that they no longer receive such e-mails from the Company at any time by clicking on the link provided for this purpose and inserted at the foot of each of the letters received.

Article 15: Non-renouncement

The Company’s failure to require any of the provisions of these terms and conditions of sale at any given time cannot be construed as a waiver to invoke such full or partial non-performance at a later date.

Article 16: Validity of The Terms of Sale

If any of the provisions of these terms and conditions of sale are declared null and void in whole or in part, the other provisions and other rights and obligations arising from these terms and conditions of sale will remain unchanged and remain applicable.

Article 17: Litigation

These terms and conditions of sale are subject to dubai law. In the event of difficulties in ordering or delivering items sold on the Site, the Customer will first contact the Company to seek an amicable solution.

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